Domain Direct and Netidentity Email System restoration of January 10, 2009
Domain Direct and Netidentity
Email System restoration of January 10, 2009
Saturday, January 10, 2009 @ 7:09:07 PM (Alaska Time) - My email appears to be working again. I just received a couple of emails from two days ago. This page was created and became my first published to the public side of my site under the new method of publishing by creating symbolic links to the private document.
Email Service Update
Posted By: Jonathan Clarke On: 10 Jan 2009 04:26 PM
Details An update on the Email Service Bulletin that was posted earlier.
The restoration of the Domain Direct and Netidentity Email System is continuing and the engineering team still believes the restore will be complete by by 10pm EST. The Email System remains offline while this work is going on so that the restore completes as quickly as possible.
Affected customers will not be able to send or receive email. You will see a "System Unavailable" error message when logging into web mail, and connection errors or password prompts when using desktop email software.
We are so sorry that this has happened and we will update you again on all of this in two hours.
At the completion of the mail maintenance window yesterday evening, hardware issue caused a failure in the mail system for some of our customers.
At the completion of the mail maintenance window yesterday evening, hardware issue caused a failure in the mail system for some of our customers. We are uncertain how many of our NetIdentity and Domain Direct customers have been affected by this failure, but we expect that it is most, if not all, of our customers.
The OpenSRS Email team is estimating that it will take approximately 16 hours to fully restore mail service for all customers and is projecting that this will complete around 10pm EST this evening.
Details are not fully available at this point, so we will report more later when we hear more from the engineering team, but at this point, it looks like one of the Network Appliance servers that houses the mail stores is suffering from some sort of a manufacturing defect (i.e. bad hardware) and will need to be swapped out and the data restored. The OpenSRS team is working closely with the team from Network Appliance to resolve this issue.
During this period, you may be unable to send or receive email and may experience "Service Unavailable" errors if you are using webmail. None of your inbound mail has been lost, we are queuing all inbound mail and it will be delivered to your mailbox when the mail service has been fixed.
mx.lam1.us.cust.hostedemail.com
mail.lam1.us mail.lam1.us.cust.hostedemail.com
smtp.lam1.us smtp.lam1.us.cust.hostedemail.com
Service is unavailable, try again later.
Email System Maintenance - January 10th @ 1am EST
Posted By: Jonathan Clarke On: 10 Jan 2009 02:23 AM
Refresh of article originally posted on January 7th.
We will be performing routine maintenance on the Email System.
On January 10th between 1am and 4am EST we will be upgrading the network for the Domain Direct and Netidentity Email Systems.
During this time you will not be able to send or receive email. If you make any changes to your email account during this period they will not take effect until after the maintenance is finished. All email that is sent to Domain Direct and Netidentity customers will be saved during this time and put into their accounts after the maintenance is finished.
Resolved - Outgoing mail issue - smtp service
Posted By: Diana Carboni On: 09 Jan 2009 11:28 AM
This affects some hosted email customers
Update: Outgoing mail issue - smtp service
Posted By: Diana Carboni On: 09 Jan 2009 10:16 AM
Affecting all hosted email customers
Outgoing mail issues
Posted By: Shanna Gormley On: 09 Jan 2009 08:54 AM
Customers unable to send out
Timeout Error - Outbound Mail Filters
Posted By: Chris C. On: 18 Dec 2008 03:31 PM
This is affecting Outbound Emails only:
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